FAQs

Frequently Asked Questions

Most insurances do not require a referral for you to be seen at Orthopaedic Associates of Wausau. We are aware that the plans listed below require a referral authorization from your PCP. If you have any additional questions regarding your plan requirements, please contact your insurance carrier.

  • United Healthcare Compass Plan
  • United Healthcare Navigate Plan

The billing staff at Orthopaedic Associates of Wausau is available to help Monday through Friday, from 7:30 a.m to 5:00 p.m. Call us at 715-847-2382 or toll free at 877-260-6755.

If you enrolled in the Patient Portal, you can see your balance online. If not, please call our billing staff and they will be happy to assist you. They are available to help Monday through Friday, from 7:30 a.m. to 5:00 p.m. You may reach them at 715-847-2382 or toll free at 877-260-6755.

Patient Portal

Yes. Payment by mail is still acceptable by check only. (For security reasons, we do not recommend mailing credit card information.) The online payment option is an added convenience to those who prefer this form of payment.

Mail payment to:
Orthopaedic Associates of Wausau
PO Box 14000
Belfast, ME 04915-4033

Your statement will indicate any payments received and the name of the insurance company that Orthopaedic Associates of Wausau (OAW) billed on your behalf. You should receive an Explanation of Benefits from your insurance company that matches the total billed, any adjustments, and the balance due that is listed on your statement.

Sometimes payments can cross in the mail with our billing statements. Please check the statement date on your bill to determine. If you see a discrepancy or have any additional questions, please call the billing department to set up payment arrangements. Call us between 7:30 a.m. and 5:00 p.m. at 715-847-2382 or toll free at 877-260-6755.

Please call the billing department to set up payment arrangements. Call us between 7:30 a.m. and 5:00 p.m. at 715-847-2382 or toll free at 877-260-6755.

Fracture Care is a medical billing code established by the American Medical Association. Please click here for more information.

You should contact the collection agency at the number on their notice. For your convenience, their contact information is:

Certified Recovery:800-236-0016

Payments made to Orthopaedic Associates of Wausau (OAW) are not listed on the claim sent to your insurance carrier. The claim sent to your insurance company is a listing of your charges. When you receive your statement from OAW, it will list the payments made by your insurance and made by you.

We will submit health insurance claims for you for services performed by our providers. We may request that a portion of your deductible, copay and coinsurance amounts are pre-paid at least 2 days prior to your procedure. In that case, you may receive an estimate from our office with the deposit amount we will be asking to be paid for your surgery/procedure. Self-Pay accounts must submit required payment at least 2 business day prior to procedure. All fees collected are estimates, you will be billed for any balance remaining after insurance has paid.

If your bank receives your check and is unable to pay Orthopaedic Associates of Wausau it may be because your account does not have enough money in it to cover the transaction. In this case, OAW will bill you a non-sufficient funds (NSF) fee of $35.